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Customers
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Please read the support
section
to learn about the best and fastest way to get support. We offer an
excellent customer service, but please follow the procedure outlined in
the support section.
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Business & Imprint (§6 TDG)
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Thank you for your interest in our games. If you are looking for distribution,
publishing or contract consultation, please use the contact information below.
Niels Bauer Games
Sickingenstr. 37
79117 Freiburg
Germany, European Union
Phone: ++49 (0) 761 66947
Email: contact@nielsbauergames.com (Preferred)
VAT no. (USt. Nr.): DE 199 132 440
Tax no. (Steuer Nr.): 06 010 489 17
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Frequently asked questions (FAQ)
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"I didn't receive an answer
within 24 hours!"
 Please give us at least 24 hours to answer your request. We promise that we will
answer your request as fast as we can. If you do not hear back from us within 24
hours, there may have been a problem with either your email, or our response
email. [...Read more]
"I didn't receive my game!"
Please understand that, except where explicitly stated, there is no physical
product (e.g.: CD) shipped. After purchasing from the US based software vendor
RegNow you will receive a download link to the game immediately after your
payment has been processed. [...Read more]
"I have problems downloading the
file."
"I get the error message 'file corrupt' ".
Some browsers have problems downloading large files. [...Read more] |
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