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14-day unconditional money back guarantee
 
 

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Buying is easy. We Accept Them All - Creditcards, PayPal™, PO, Wires, Checks, EC-Lastschrift, etc.

BMTMicro

We accept Paypal, Amazon and Google checkout too.

Only by buying directly from this site you get our 24/7 support and money back guarantee!

 

Great support!

 
This is a small business and depends on returning customers. That's why we offer very fast and friendly support.

All emails are answered within 24 hours.

 

Award Winning!

 
We've been fanatically creating addictive games since 1998.
 




 
Join the millions
that have already downloaded and enjoyed our games!
 
 

How to get help in 24 hours or sooner:

  We are a small business and depend on returning customers. That's why we offer a
first class customer service. All emails are answered within 24 hours.

We have been in business since 1998 and we know what it means to make every customer happy and satisfied.

You will not stop to be pleased with our games and our service!

To get support, please follow the next three easy steps:

1. Step: Please note that all support relating to the distribution and payment processing for your purchase is handled by BMT Micro Inc. Click here to visit their customer service website.

2. Step: Please read through our FAQ (frequently asked questions). You can find it below. Many issues are already solved there.

 3. Step: Please email me at support@nielsbauergames.com with our order identification number (if any). Please note that this is literally a one-man company (me!). Still I am doing my best to answer your email
within 24 hours
.

 

Frequently asked questions (FAQ):

 
"I didn't receive an answer within 24 hours!"

Please give me at least 24 hours to answer your request. I promise that I will answer your request as soon as I can. If you do not hear back from me within 24 hours, there may have been a problem with either your email, or our response email.

Your email may have been filtered out by my Spam-filter. This may be prevented by using a clear and understandable title, such as "[Product XYZ] - download problem".

Our response email may have been filtered by your Spam Filter. Please check your filter to see if it may have been placed there.

Don´t panic! I am here to help!
 
 
"I didn't receive my game!"

First please understand that except where explicitly stated there is no physical product (e.g.: CD) shipped.

After purchasing from the US software vendor BMT Micro Inc., you will receive a download link to the game immediately after your payment has been processed. When you buy by credit-card, the link will be instantly displayed on the website after finalizing the order and emailed to the email account you entered in the order form. For all other payment methods your download link will be emailed to you once you payment has been received.

If you can't find it in your email account your email provider might have an anti-spam filter in place that filtered it out. In this case you should contact us immediately.


"I have problems downloading the file."
"I get the error message 'file corrupt' ".

Some browsers have problems downloading large files. This can result in the download being interrupted in the middle of the process without you even noticing. In this case the downloaded .exe is incomplete and cannot install the game.

There is an easy and fast solution. You can download a free trial of a download manager software like GetRight. This will make sure the whole file is downloaded and you can start playing the game right away.

Alternatively, you can try downloading the file again. In many cases, a second or third download attempt resolves this problem.
 

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